Returns and Refunds

Returns and Refunds

Christmas gifts may be exchanged or returned up until 31st January 2017.

Over the Christmas period our 14 day standard returns period is extended. Purchases can be exchanged or refunded up until 31 January 2017. Our other refund terms and conditions still apply. This means you can buy gifts now in the confidence that, in the unlikely event that you'd need to, you'll be able to return them after Christmas.

WE'LL REFUND UNUSED ITEMS IN FULL...

Returning a Charlize Loulou item is quick, free and painless.
Just make sure your item is:
Unused
Fully packaged
Sent back with completed delivery paperwork

You could also choose to exchange for another Charlize Loulou item, within 14 days of buying.

RETURNING UK ORDERS – STEP BY STEP
If it’s unwanted or (in rare situations) damaged – please feel free to return your item to Charlize Loulou HQ
Contact us at charlizeloulou@gmail.com than we will arrange your return form and according to your return reason, we may supply free return postage,Pack your item(s) and paperwork, stick on the Freepost address label and send back to us
A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email.

RETURN ADDRESS:
Charlize Loulou
12 The Service Road
Potters Bar
Herts
EN6 1QA

RETURNING OVERSEAS ORDERS – STEP BY STEP
If it’s unwanted or (in rare situations) damaged – please feel free to return your item to Charlize Loulou HQ
Contact us at charlizeloulou@gmail.com than we will arrange your return form and according to your return reason, we may supply free return postage,Pack your item(s) and paperwork, stick on the Freepost address label and send back to us:


RETURNING TO AMAZON.CO.UK (UK) ITEMS – STEP-BY-STEP
If it’s unwanted or (in rare situations) damaged – please feel free to return your item to Charlize Loulou HQ
Check out the Amazon returns policy
Fill out the returns or exchange voucher – found on the invoice in your parcel.
Pack your item(s) – the paperwork – ,stick on the Freepost address label and send back to us

A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email.

WHO SHOULD I USE?
We recommend using a courier with a tracking service like Royal Mail, Hermes  or Collect Plus – we’re afraid we’re not responsible for items that get lost.

IS MY ITEM IS GOOD ENOUGH CONDITION?
Please send items back in their original, unused condition – that means original packaging with tags attached. We can’t give you a refund if there are any signs of wear, heavy perfume or smoke.

HOW LONG UNTIL I'M REFUNDED?
We’ll try our best to have your money back within 24 hours of receiving the item.

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