Returns and Refunds

WE'LL REFUND UNUSED ITEMS IN FULL...

Returning a Charlize Loulou London item is quick, free and painless.
Just make sure your item is:
Unused
Fully packaged
Sent back with completed delivery paperwork

You could also choose to exchange for another Charlize Loulou London item, within 14 days of buying.

RETURNING UK ORDERS – STEP BY STEP
If it’s unwanted or (in rare situations) damaged – please feel free to return your item to Charlize Loulou London HQ
Contact us at charlizeloulou@gmail.com than we will arrange your return form and according to your return reason, we may supply free return postage,Pack your item(s) and paperwork, stick on the Freepost address label and send back to us
A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email.

RETURN ADDRESS:
Cosmos Cosmetics Limited

Trade as Charlize Loulou London®

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

RETURNING OVERSEAS ORDERS – STEP BY STEP
If it’s unwanted or (in rare situations) damaged – please feel free to return your item to Charlize Loulou London HQ
Contact us at charlizeloulou@gmail.com than we will arrange your return form and according to your return reason, we may supply free return postage,Pack your item(s) and paperwork, stick on the Freepost address label and send back to us:


RETURNING TO AMAZON.CO.UK (UK) ITEMS – STEP-BY-STEP
If it’s unwanted or (in rare situations) damaged – please feel free to return your item to Charlize Loulou London HQ
Check out the Amazon returns policy
Fill out the returns or exchange voucher – found on the invoice in your parcel.
Pack your item(s) – the paperwork – ,stick on the Freepost address label and send back to us

A refund will be applied to the debit/credit card used to pay once we’ve processed it – you’ll also get an email.

WHO SHOULD I USE?
We recommend using a courier with a tracking service like Royal Mail, Hermes  or Collect Plus – we’re afraid we’re not responsible for items that get lost.

IS MY ITEM IS GOOD ENOUGH CONDITION?
Please send items back in their original, unused condition – that means original packaging with tags attached. We can’t give you a refund if there are any signs of wear, heavy perfume or smoke.

HOW LONG UNTIL I'M REFUNDED?
We’ll try our best to have your money back within 24 hours of receiving the item.